Position: IT Functional Support Consultant (Cloud ERP/ Microsoft Dynamics 365 FinOps)
Location: Kuala Lumpur, Malaysia (Hybrid)
Salary: Negotiable and market related. Based on experience and skills
Eligibility: Must be legally allowed to work in Malaysia
About Wild Tech
Wild Tech is a leading provider of innovative business solutions, specialising in SME and enterprise-level ERP systems. We’re passionate about helping our clients optimise business performance and achieve strategic goals through the power of technology.
Learn more: www.wildtechstg.wp.top4.website.au
About the Role:
We’re looking for a proactive and customer-focused IT Functional Support Consultant to join our Managed Services team. You’ll be responsible for delivering Level 1 and Level 2 support for our customers across cloud ERP platforms, with a strong focus on Microsoft Dynamics 365 Finance & Operations (D365 FinOps) and other integrated business applications.
This role is ideal for someone with hands-on experience in ERP support and a passion for cloud-based solutions who’s ready to expand their knowledge across Microsoft’s modern workplace ecosystem.
What You’ll Do:
- Provide Level 1 and 2 technical support for Microsoft D365 Finance & Operations
- Troubleshoot and resolve issues across financials, supply chain, sales, and reporting modules
- Support users across Microsoft 365 tools (Teams, Outlook, SharePoint) and Power Platform
- Assist in triage, resolution, and escalation of support tickets within SLAs
- Create and maintain internal knowledge base articles
- Communicate effectively with end users to understand their issues and guide them through solutions
- Collaborate with senior engineers and consultants on complex issues and improvements
What We’re Looking For:
- 1–3 years of experience in IT or application support, ideally with MS Dynamics 365 FinOps and SCM Modules
- Strong familiarity with Microsoft Dynamics 365 Finance & Operations and/or Supply Chain Management (SCM Modules)
- Exposure to Microsoft 365 and Power Platform is highly desirable
- Good communication skills in English, both verbal and written
- Logical problem-solving skills and a willingness to learn
- Experience with helpdesk/ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
- Hands-on in support environments – handling user tickets, troubleshooting issues, and performing functional configurations
- Comfortable working with business users to resolve functional problems
Certifications (Preferred but not mandatory):
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
- Microsoft Certified: Azure Fundamentals / Microsoft 365 Fundamentals beneficial
- ITIL Foundation or relevant service management frameworks
Why Join Us?
- Hands-on exposure to real Microsoft D365 FinOps environments and modern tools
- Broaden your skills across Microsoft Cloud technologies and business systems
- Supportive team with clear career development pathways (into consulting, engineering, or leadership)
- Sponsored certifications and training resources
Salary & Benefits:
- Competitive MYR salary (commensurate with experience)
- Annual performance reviews and growth opportunities
- Flexible work options (including hybrid/remote arrangements)
- Paid certification programs and Microsoft exam vouchers
Additional Information
- Occasional regional travel may be required.
- Flexibility to support project milestones outside of standard hours.
- Applicants must have the right to work in Australia – sponsorship is not available.
- No recruitment agencies – direct applicants only.
- Please send your CV to jaclyn@wildtechstg.wp.top4.website.au to apply.
